FAQs

Shipping Times:

 

When will my order ship?

We process orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. 

The approximate shipping time accords to each country:

 

Our process times are 5-6 days.

 

Due to high demand, our current delivery dates are proposed below:

 

USA, Canada: You can expect your package to arrive in 12-19 working days. 

Others: 10-25 working days

 

Due to high demand, an order can take 2 weeks on average to be delivered

 

Please note that these are estimated delivery times only, therefore Dust Gone is not guaranteeing delivery dates.

 

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.